Order Shipping

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Delivery Schedule

We process and ship all our orders 7 days a week, with the exception of Fridays and INDIAN Public or NATIONAL Holidays.
All orders* purchased online are eligible for free delivery and we deliver all across the INDIA. Check the schedule below for deliveries times to your area.
Don’t forget, you can sign in and track your order online.

We offer Delivery services with an expertly trained delivery team who will deliver all your product and technical appliances for free.
Our team is trained in all the latest technical know-how to ensure that your appliances and gadgets are set up and working perfectly.


Return, Exchange, and Warranty

At WinkerYo your satisfaction is a guarantee. If you are not satisfied with your purchase, we will take back sold items within seven days for either exchange or refund subject to the following terms and conditions.

Products should be accompanied by the original sales invoice for Exchange and Refund. Refund for items purchased by credit card will be transferred ONLY to credit card account.

Any product purchased within seven days and returned as dead on arrival/not functioning as per operational manual/falling short of declared product specifications will be exchanged or refunded after it has been tested by our personnel’s or manufacturer’s authorized service center technician, as applicable. The process can take up to four business days. Exchange/Refund will be done only after the investigation/technical report.

If the packaging has minor soiling or is opened and product not defective, unused, no visible scratches or marks observed, a re-stocking fee of 15 percent will be deducted while making exchange/refund.

Product must be returned with all the original packaging materials, accessories, manuals, registration card, Free of Cost/Bundled Items and Promotional Vouchers.

Service, delivery charges are non-refundable once performed.
Special order items or cut cable/wire are not refundable.
Store Management will act as per the above policies and Store Management’s decision will be treated as a final decision.

WARRANTY

The warranty tendered hereunder, on the product(s) sold under this invoice has been provided exclusively by their respective Authorised Agents/Distributors and are limited to INDIA for one year from the date of this invoice, except otherwise mentioned as per the warranty conditions as carried along with the products(s) or mentioned on WinkerYo Invoice.

Primary responsibility for warranty service rests with the brand owner/supplier and WinkerYo is a facilitator only.
Accessories, Batteries, and consumables are not covered under warranty.
Warranty becomes invalid if the product(s) has been opened or tampered by an unauthorized person/ another service center.
Please retain sales invoice and warranty card to claim warranty.
Warranty is applicable within the limits of UAE only, unless specified.

In case of any manufacturing defect, all items purchased from WinkerYo will be either exchanged or refunded within 7 days of the date of receiving.

Any product purchased within 7 days and returned as dead on arrival/not functioning as per operational manual/falling short of declared product specifications, will be exchanged or refunded after it has been tested by our personnel or manufacturer’s technician as applicable.
If the product is damaged, scratched or the packaging material is not available then the exchange or refund will not be applicable.
For products beyond 15 days, manufacturer’s warranty applies.

Time and cost of transit vary depending on where you're located and where your package is coming from and can be considerably high for international destinations. The shipping carrier we use depends on where you are located.
You will receive a tracking number from us after 2 days in which you can go to the shipping carriers site and track the package(s).
All packages must be signed for. If no one is home to receive your package, then it will be held until you are able to sign for the package.
WinkerYo offers free shipping to all its customers within the INDIA, on all products purchased online with a minimum value of above Rs.700 Contact our customer service on +91 9982608777 or send an email to info@WinkerYo.com

(Delivery service is provided within Major City limits. Any territory beyond the city limits will fall outside the delivery parameter and we would kindly request you to arrange a pickup of your orders from our office in INDIA

: Who will deliver my Order?
A: KYRA has tied up with some of the leading names in the shipping and logistics industry like Aramex, Fedex, Brinks and Transgaurd to deliver your shipments safely, securely and on time. However www.kyra.ae reserves the right to change the shipping partner as per business needs.


Q: Can I track my order online?
A: Yes, You can always track your orders by clicking on the “Track My Order” for Shipments and Track Your Shipment at the bottom of our website or our Customer service team can provide you with the same. This feature provides you with the most recent update on orders placed by you on our web portal www.WinkerYo.com


Q: How long will it take for my order to reach me?
A: All Deliveries purchased online will be shipped the very next day from the date of Confirmation of full payment, subject to the mode of payment chosen by the customer, and correct delivery address details provided to our Customer Service department. Any unforeseen delays can be tracked online directly by you on 'Track My Shipment' and you will also be informed immediately by the customer service staff at www.WinkerYo.com


Q: How do I track a delivery?
You will receive a phone call, email, or SMS notification once your order is dispatched from our warehouse. If you need to know the status of your order at any stage, please contact our Customer Service Team either by email at info@WinkerYo.com, by Contacting us @ +91 9982608777 or through our social media channels. If your order is delivered by our logistics partner, you'll get a unique tracking number and can track the progress of your order by visiting their website.


Q: How do I pay?
You can pay by Credit Card, Debit Card, Net banking and PAYTM.


Orders Will Be Shipped Within Within 6-7 Business Days. The Delivery Person Will Call You Before They Deliver The Order To Give You A Time When They Intend To Arrive. If You Are Not Available During That Time Frame, They Will Try Delivering It To You Again. If you’re still not able To Receive the Order after 3 Tries, The Order Will Be Returned Back To Us. After The Third Try Please Call Us Within 24 Hours And We’ll Schedule A Date And Time To Deliver That Works For You Better.

Delivery Charges Applicable Are Displayed When You Check Out From The Online Store.

** No Deliveries on Public And National Holidays.