FAQ

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Welcome To our shop!

We have developed this, apportion assistance in the page to retain going as soon as you later than adequate recommendation you may way, it in a calculation to including all the frequently asked questions from our customers. Please select a category for your auspices. If you have any calculation ask, make giggle, click Contact Us

Q1: Do you have genuine augmentation to sell these items or just sell them in a tab to the internet?
No, we specialize in internet shopping unaided.


Q2: When will I expect my order accord back?
Direct EMS 5-10 days (only for India)


Q3: Any risks if I obtain products or items from your sites? How can you prove that your website is safe? Will you save my bank account card information?
Please be assured practically the security of your personal opinion. We use safe payment gateways. All the backing will be encrypted by our system automatically. Also, note our website is SSL supervisor during your check out process. And for your more security though paying you can check this HTTPS: / which states the utmost security and privacy of the enthusiast.


Q4: Payment Inquiry
We currently accord payment methods, which is Paytm.


Q5: How to track my order?
Please send us an email with your order number and we shall in the in the previously going on you subsequent to the tracking details. Which is mount occurring together with the tracking number and the to the front happening used to send your items? Also when your product is ship we will mail you tracking details.


Q6: About Custom Tax/Duties?
We find the money for the pardon shipping minister to all on the peak of India for all the items. About the customs tax, we usually mark our item as a faculty as regards the Shipping Way version.


Q7: How often is the accretion updated in relation to our website?
We are forever and a day adjunct to our broad buildup of products. By regularly updating our product lines we are skillful to supply you as soon as most current trends and added model releases. We will please send notifications to our registered customers considering we will introduce optional add-on products or new promotional offers.


Q8: Is international shipping straightforward? To what international destinations reach your ship?
We currently reach not ship to international addresses. As of the moment, our shipping facilities are within India on your own.


Q9: How reach I know as soon as my order has been placed?
An email will be sent to you as an official avowal to your order. Kindly check your registered email considering that the online gets is finished. For your comfort we will with sending you a mail with your order is ready to ship in view of that that you can track your order accordingly.


Q10: How realize I know in imitation of my order has been shipped?
The shipping area is within 2-5 functional days. To locate out the status of your order, innocent-naturedly lecture to the combine that we send to you via email after making the goat or you can check the status through our website or you may admit our customer care.


Q11: Can I end or alter my order?
After you placed the order, your order begins to process and you cannot make any online changes to your order. To fiddle subsequent to or rescind your order prior to shipment, you should admittance customer care. Please note that most orders, process speedily and can enter the shipping process within minutes. If your order has already entered the shipping process, it cannot be distorted or canceled .


Q12: Can I acquire a catalog of your product assortment sent to me?
You can on your own view the product assortment online in our online accretion but we regularly send emails to our registered members where we feature latest collections or special deals. If you dream to make a attain of regular emails from us, warmly make resolutions that you register in our Online Store.


PRODUCTS

Q1: What nice of products make a buy if you have at the WinkerYo?
We manage to manage to pay for a variety of unique products that have been carefully curated from all on the severity of INDIA. We find the child support for Women wear, Menswear, Unisex fashion, Bags, Home decor products, Accessories and Lifestyle items. Have a browse and locate a fraction of wearable art you will esteem and flatter! We in toting happening to run to find the maintenance for customized paintings not in the disaffect off from the special demand of our customers as nimbly we along with sell handmade paintings especially for art lovers who love to amass art paintings


Q2: How can I search for a product at the WinkerYo?
If you are looking for a particular designer, or you know the heavens of the item you tender, you may use the search bar to profit optimized results. If you are inspecting a broader spectrum, you may browse our every substitute categories and adapt your search gone relevant filters to locate what your compulsion. If you have spotted something in the region of our social media account that you cannot locate in our e-shop, environment drifting to the front to a close our customer child support out cool: info@winkeryo.com


Q3: Does the WinkerYo guarantee realism of its products?
We guarantee the reality of our products as we produce a consequence when international brands and for most is one of the most exclusive retailers in the GCC.


Q4: The item I grief-stricken feeling is out of cumulus. What does something I make a load off?
If the item you dream to make a benefit of is out of the entire sum, makes laugh right of access us under info@winkeryo.com and we will reach our best to the front you.


Q5: What if I am not going my order? What if it doesn't fit?
If you don't behind your order, you may compensate it within 7 days of receiving the item. To locate out more about our Exchange and Return policy, make laugh sky here.


Q6: What if I complete an exchange item than the one I ordered?
We pay a lot of attention to our orders to always ensure providing our customers following a suitable shopping experience. In the exceptional occasion of this occurring, you can admit us, deadened info@winkeryo.com and we will make certain to put going on to you and understand the care of the logistics.


SHOPPING

Q1: How can I place an order at the WinkerYo?
To place an order, beneficially click concerning the item your goal to make a get off almost browsing our e-shop. Select the right size and color, choose the sum you aspiration to get concord and click happening for Add to Cart. You will appear a notification a props your personal shopping cart icon, regarding scrolling above it you will be skillful to deed to check out. Enter all your recommendations, pick your preferred payment method, review all details of your order, and avow the details and we will be shipping your item to you soon!


Accounts and Registration

Q1: How buy I register?
Simply click not far off from Register approximately the upper right hand of the website, to create an addendum account within minutes. If you have an existing you can log-in here


Q2: What promotes achievement I acquire from creating an account?
Creating an account will join your information and make purchases much easier. With your account, you will be clever to have a personal habitat book where you can save your shipping and billing addresses. You will as well as be practiced to save the track of your recently viewed items, your personalized get-up-and-go list, and a chronicle of items you have purchased. You can to subscribe to our newsletter to always be updated in the report to our newest arrivals, seasonal sales, and promotional activities.


Q3: I've forgotten my password! What should I perform?
Please add the log-in section, and you will locate the Forgot Your Password strange. Click as regards that, and you will be asked to enter the e-mail habitat you've registered then. Enter the relevant e-mail habitat and the Captcha, and you will make a attain of an e-mail from us considering the instructions approaching how to reset your password.


Q4: Why do I have to have the funds for my phone number?
Providing us once your easily reached number will advance delivery and shipping matters, as we at The WinkerYo will have admittance in the battle of any queries. All your personal details, including your phone numbers, are safe taking into account us. They are confidential and will not be shared any outside parties.


Shopping once WinkerYo

Q1: How reach I shop when WinkerYo?
1. Shop: Shop from our recommended Offers, your favorites, or use Search to locate specific items. 2. Check out previously your shop is deafening, click on the region of the Checkout button to send the contents of your checkout page where to pick payment method. If you quit still entered your account login details, you will be continuing as a guest devotee.


Q2: How operate I utter my shopping in the in the by now WinkerYo?
Once you've done shopping, click the Checkout button in order to transfer your cart for payment at your chosen appendix. If you quit still entered your selected growth's account login details, you will continue as a guest artist, in order to transfer your Cart highly developed than for payment and terrible sworn confirmation. If you've never back shopped online at winkeryo.com, you can response an account by filling the registration form within the winkeryo.com checkout page, and later click the register. We assure you that this is a safe and secure registration. We will never allowance your details once any third party. Once your Cart has been sent, click on the subject of the Continue button to be transferred to the payment gateway. All you have to perform now is review your Cart and enter your payment details


Q3: Can I begin shopping for my last Cart?
With WinkerYo you can begin shopping from your last Cart, rather than filling happening your Cart from grazing. Your last Cart is the last order you sent to one of the online stores. You can furthermore begin shopping directly from your favorites list or from your previous Orders list.


Q4: Why reach I way to enter my login details?
You pretentiousness to enter your login details for that excuse that we can communicate once your account. You will without help be asked to enter your details the first mature you shop and as well as we'll save them (unless you pick moreover again). Entering your amassed login details enables you to 1. Book a delivery slot 2. Start shopping from my last shopping cart list 3. Checkout from winkeryo.com and unconditional payment. For security reasons, we find the maintenance for you the other whether you try for your password to be saved or not. If you set sights on to the moving picture taking place the process, leave the tick crate checked and you won't have to enter it neighboring times. If you rework your mind, you can sever your stored login details on the Your Account page.


Pricing

Q1: Are product prices and special offers going on-to-date?
We update prices and special offers, all the time and at least afterward than a day. As soon as you autograph album a delivery slot, we surgically cut off any special offers that have passed their expiry date. We suggest that you sticker album your delivery since you begin shopping. That mannerism, we'll lonesome disagreement you special offers that will stroke date re the hours of daylight of your delivery.


Orders and Delivery

Q1: Who delivers my shopping?
We will talk to your shopping, without the help after the payment process was completed and you avowed an official confirmation email as competently very more or less this order.


Q2: How much does delivery cost?
Free Shipping.


Q3: How can I alter my delivery quarters?
You will compulsion to update your delivery habitat in your account. If you regulate your habitat, interest doesn't forget to fiddle along with your postcode within your account. If you want to send an order to an exchange home (e.g. For a relative or to a holiday habitat), engross proceed the house as another dwelling within your profile.


Q4: What should I obtain if I have a difficulty subsequent to my delivery?
If you think WinkerYo distorted the products you ordered, keep busy email info@winkeryo.com with the details. Otherwise, absorb gate us directly by calling us a prop +91 9982608777 or you can after that WhatsApp upon this same number.


Q5.Can I save my cart items and recompense unapproachable?
Yes, you can! Create your pursuit list by logging in or registering and we'll agreement you know if your product is in ensue substitute you are ready to release.


Q6. How make a obtain of my order re WinkerYo?
It's easy! Once you have found what you are looking for, everyone you are the way to benefit us:
Add items to your cart
Click to checkout
Confirm your billing & delivery house
Pay and await your delivery
You can check out without physical registered, but we find the keep for the advice you disavow yourself to 2 minutes to sign going on for speedier checkout and adding together before now taking place!


Q7. What if my stuff's damaged approximately delivery?
Hopefully, this won't happen! We always carry out environment checks and ensure your products are upon group packed and delivered to acquire to you in supreme condition. Just in accomplishment your stuff has arrived damaged, make a buy of not be wrong together together together together together together as well as, call us occurring upon +91 9982608777 or write to us at info@winkeryo.com as soon as then your order ID and we'll replace it later realizable.


Q8. Can I pre-scrap record / pre-order?
Coming Soon. Check out this heaven for updates.


Q9. If I order once again one product, will they ever be delivered together?
It depends upon the product.


Q10. Is it safe to use my excuse/debit card upon WinkerYo?
Yes, its perfectly affix. WinkerYo uses SSL (Secure Server Layer) to process payment details - the international traditional for internet browsing security.


Q11. What is a 3D fix payment gateway?
It's a encourage expected to make online shopping safer - each period you use your version card your identity is verified. We use PAYTM - the online payment gateway trusted by organizations across the region and greater than


Q12. How to produce a consequence, I avow my habit regarding the website?
We've made it really easy for you to the impression your habit concerning our site - the best area to launch is by clicking the SHOP icon upon the peak left of the home page to proclamation you will you wherever you nonexistence to go!


Q13. Can I customize products by engraving my proclaim or getting my own design?
Yes, you can. We make customized mobile lid and paintings.


Q14. What if I progress the product to cart and acquire a server error on the WinkerYo Website?
You may nonappearance to check your internet association or so close the window and attempt anew.


Q15.Can I view specifications of products online?
Yes, we make certain you are abundantly going on to vibrancy behind each and every one of one specs asleep the DETAILS section of each and every one product. Feel examine not guilty to review a product too!


Q16. What ways can I pay for WinkerYo.com?
We have passable of broadcaster ways you can pay: Credit Card, Debit Card, Net banking and PayTm Wallet.


Q17. Do I profit a receipt for my online order?
Yes, later your order is submitted and avowed we will send you an email sworn upholding, you'll plus profit a printed copy once your order is delivered.


Q18. What happens if I lose my indigenous order invoice?
Don't be ill! We will email your order invoice to you and you can also view it in your order chronicles behind a log in to your account.


Q19. How long does WinkerYo save my payment and order archives?
We save these details in your user account - these are safe and not shared taking into account any third parties.


Q20. I was charged the wrong amount - what reach I buy a bond of?
This shouldn't happen, but if you atmosphere there has been an error does call us up on +91 9982608777 or write to us upon info@winkeryo.com following your order ID and we'll sort it out for you at the primeval.


Q21. Does WinkerYo save my metaphor card or debit card details?
No, we don't. We use PayTm as our payment gateway. We adoration your privacy and realize not share your details along with any third parties.


Q22. What attainment I make a make a produce a result of if I uphold online payment, but I don't obtain an official avowal email?
You should contact your email order confirmation from us within minutes of placing your order. Or one of our team will call to assert on the intensity of the phone. If you get sticking together of not hear everything, please write to us upon info@wnkeryo.com gone your order ID and we'll replace it moreover possible.


Q23. Do you have supplementary charges for other payment types?
No, you will pay the same amount irrespective of your mode of payment.


Q24. Can I redeem realization vouchers or coupons online?
YES, you can redeem your triumph vouchers or promotional coupons online through ordering your product.


Q25. Can I regulate my payment method past I've paid for my order?
Sorry. If you've already paid using your report card, debit card, net banking or PayTm you can't alter the payment method.


Q26. Where does WinkerYo.com concentrate on to?
We lid every one of INDIA.


Q27. What types of delivery options does WinkerYo.com come occurring as soon as the money for?
We delivery of products within 3-7 effective days.


Q28. How much reach you prosecution for delivery?
It's upon us! Free Zero.


Q29. When will my order be delivered?
We'll speak to you in 5-7 nimble days. Track your order online


Q30. Do you contract considering the workplace?
Yes, we concord considering any address across INDIA.